Specializing in New Home Construction

Over 75 Years Experience

Frequently Asked Questions

Q: Where are you located?

In the University area off of Orr Rd.  Our address is 1801 Orr Industrial Ct. Click here to see a map.

Q: What does the Contractors Flooring Inc, warranty cover?

The CFI warranty covers installations issues.  During the twelve months CFI will assist you in dealing with the manufacturer if your flooring has a manufacturer defect.

Q: How long is my warranty?

Standard warranty is twelve months from either installation or closing.

Q: What if I am outside of my warranty can you still help me?

Yes, we will set up a time to inspect the issue and give you an estimate.

Q: Can you tell me what products we have?
Yes, in most cases.
Q: My carpet is still shedding, what can I do?

(link to carpet, Mohawk and Shaw for their info, and then a link to warranty.

Q: Why does my carpet have wrinkles/waves?
That may occur when carpet is installed during the cooler months and can be easily fixed by restretching the carpet.
Q: My carpet has a large stain that cannot be removed can I still get the same carpet?

Yes, in most cases, but the dye may not match the original carpet.

Q: Why did my tile/ceramic crack?

There are many factors that my cause the cracking please contact our warranty department for repair.

Q: When can I expect a call or return email for a warranty issue?

All warranty issues are handled in the order they are received.  In most cases CFI will respond in two to three business days.

Q: My grout is cracking how can I fix it?
 It may be fixed by a matching sanded or unsanded caulk/grout.
Q: Why are there gaps between the boards?
Wood contracts and expands during seasonal changes.  For industry info and standards - http://www.woodfloors.org/consumer/
Q: Why is my floor is cupping?
All floors cup to some degree and is generally caused by a moisture imbalance. For industry info and standards - http://www.woodfloors.org/consumer/
Q: How should I clean and care for my floor?
WOOD - We recommend Bruce Floor Care Products which are available at most homecare centers and can be used on any hardwood flooring products.  For more information on the Bruce Floor Care Products  http://www.bruce.com/resflram/na/bruce/en/us/fc_list.asp?subSilo=BWOODU.
Q: How much does flooring cost?
Contact our sales department here for more information
Q: Can I do custom designs?
We offer a wide array of custom designs to fit your needs. See our gallery of custom designs here.
Q: Do you sell rugs?
We offer rugs, both custom and manufactured. Contact our sales department here for more information.
Q: Do you have a showroom?
Our showroom showcases many products that our builders do not have in their design centers.  Contact us for an appointment and directions.
Q: How quickly can you install our flooring?
Depending on availability of the product, most flooring and tile sets can be installed within ten business days.
Q: Do you take credit cards?
No, in order to keep costs down we only accept checks or cash.
  For all other questions, please contact our warranty department here